Return Policy

We absolutely love our snacks, and we’re confident that you will too. Strict measures are taken to ensure the integrity of our snacks, from sourcing our quality ingredients, to when you take your first bite however if you are unsatisfied with your purchase, you may return the product within fifteen (15) days of your receipt of the product. The product must not be used, opened or expired and in the same condition in which it was received, in the original box and/or packaging, and with the purchase receipt.

Once the product is received, we will exchange or replace the product, or issue a refund for the price paid for the item (minus any applicable shipping or handling).

If you are returning an online purchase given as a gift, we can only refund the credit card on file.

We reserve the right to deny a refund or credit if the returned merchandise does not comply with these Terms of Sale.

You can always contact us for any return question at customerservice@koanaturalfoods.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.